Refund policy

Refund Policy
Returns, replacements and refunds

Every Scotland Loves Boston product is printed especially for you once you place your order. Because of this, we don't hold stock and we can't offer routine returns or exchanges in the same way as a traditional retailer.

If there's a problem with your order

If your item arrives:

damaged
defective
misprinted
incorrect
or your order doesn't arrive

please email support@bostoncone.com within 30 days of delivery (or the estimated delivery date for lost packages).

Please include:

your order number
a brief description of the issue
a clear photo where applicable

Claims are handled through our fulfilment partner, Printful. Where a claim is verified, we'll arrange either:

a free replacement, or
a full refund.

In most cases you won't need to return the item. If a return is required, we'll provide the correct Printful returns address.

If you've changed your mind

If you're a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving it.

To exercise this right, email support@bostoncone.com within the 14-day cancellation period.

Items must then be:

unworn
unwashed
in their original condition

and returned within 14 days of notifying us.

Refunds will be made to your original payment method within 14 days of receiving the returned goods.

Return postage for change-of-mind returns is your responsibility.

Size exchanges

Because every item is printed to order, we can't offer size exchanges.

Please check the size guide carefully before ordering. If you require a different size, you'll need to place a new order.

Your statutory rights

Nothing in this policy affects your statutory consumer rights, including your rights under the Consumer Rights Act 2015 or any mandatory consumer protection laws that apply in your country of residence.